Good Questions (5) How often do we keep in touch with our employers?

This is the last of the five good questions that I introduced in our April newsletter.

How often do you keep in touch with your employers is an interesting question.

• Is there a hard-and-fast rule?
• Is there a right answer?
• Is there an answer that satisfies the TQS requirements?

The only answer is the one that is linked to employers’ requirements and expectations.

• How often do your employers want you to be in touch?
• Can your systems cope with employers who have different expectations?
• Can your systems cope with employers who want ad hoc contact?
• Can your systems cope with employers who want contact to be triggered by particular events and not by the calendar?

An interesting additional question is:

• How do you know what employers want and expect?

Asking good questions is an excellent way of helping you to progress. Use these five as you work towards TQS certification.