Success Stories

Success stories is a series of interviews with senior people in organisations which have achieved the Training Quality Standard

It offers insights into those organisations’ TQS development journeys and advice to organisations still working towards TQS certification.

I recently spoke to Paul Coxhead of Targeted Training Projects Ltd (TTP), the first company to gain TQS certification for Part B in logistics, about TTP’s success.

Tell me, Paul, what did you gain from the process of achieving the TQS?
“We formalised things.

When we first looked at the Standard we saw that we do all that it asks us to do, but that a lot of what we do wasn’t written down and structured.

I really liked the TQS from the start, because I saw it would give us recognition for the way we work with our customers.”

How difficult was the TQS assessment?
“Difficult.

The submission was hard. I thought we needed about four days to write the application. In the end it took us eleven. We were working on it right up to the deadline.

The assessment visit itself was great. The assessors were professional. They put staff at their ease. They knew what they had come to do.”

Do you think other providers should get involved with the TQS?
“Yes, yes, they should.

It will really sharpen you up as a company. We do more measuring of things now than we did. Staff had noticed we do. It’s also helpful to our employers. We help them to understand how the training we do is supporting their business.”

Do you think achieving the TQS will help your business?
“It’ll be great for business.

I accept it’ll be a slow burn. I think it will help us to retain our customers and get new ones.

The industry does talk, you know.

They’ll talk about TTP, and say there’s a provider who will help you to decide if the training is working. That’s good for us. It’s really valuable, in fact.”

Targeted Training Projects Ltd, a company which delivers tailored transport and logistics solutions to the logistics industry, has achieved the TQS in Part A and in Part B (Logistics). They are based in Kingswinford in the West Midlands.

Click here to visit TTP's website.